Data Deletion

What data we store

When you connect Instagram to SMIPA CC, we may store:

• Instagram account ID and username
• Instagram access tokens (used to fetch insights)
• Audience demographics and insights data from the Instagram API
• Account-level insights (reach, views, profile views, engagement, and related metrics)
• Media and post performance data
• Instagram-derived profile fields (for example follower count and engagement rate)

Screenshot-based Silver verification data is stored separately and is not removed automatically when you disconnect Instagram.

Disconnect Instagram in the app

You can disconnect Instagram at any time from your creator profile settings. When you disconnect:

• Your Instagram access token is immediately invalidated and deleted
• Instagram snapshot data is removed, including audience insights, account insights, and media insights
• Instagram-derived profile fields stored from the API are cleared

Your SMIPA account and any non-Instagram profile information you entered separately remain unless you delete your account.

Request wider account deletion

To request deletion of your full SMIPA account or other data not covered by Instagram disconnect, email us:

• Email admin@smipa.co.uk with the subject line "Data Deletion Request"
• Include your name and the email address or Instagram account linked to SMIPA
• We will process your request and confirm via email

You can also delete your account from Settings in your SMIPA dashboard where available.

Automated deletion (Facebook/Instagram)

If you connected your Instagram account to SMIPA CC through Facebook Login, you can request deletion directly through Facebook's privacy settings. Facebook will notify us via our Meta data deletion callback, and we delete associated Instagram API data promptly.

You can also request deletion by visiting:

facebook.com/settings?tab=applications

Go to Apps and Websites → find SMIPA CC → Remove

Our data deletion callback URL (for Meta verification):

https://app.smipa.co.uk/api/instagram/data-deletion

After Meta processes your request, you can check status at app.smipa.co.uk/data-deletion/status.

Contact

Email: admin@smipa.co.uk